Question 1

How do I enter a competition?

Accepted Answer

Find a club running a competition from our homepage or 'Find Clubs' page. Click on the competition, fill in your details, make your team selections for each round, and complete payment. You'll receive a confirmation email once your entry is confirmed.

Question 2

Do I need an account to enter?

Accepted Answer

You can enter as a guest without creating an account. Club admins require an account to register the club and create competitions.

Question 3

Can I change my team selections after entering?

Accepted Answer

You cannot change selections for rounds that have already started (first match kicked off). For future rounds, your selections are locked once you complete payment.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe, our secure payment processor. This includes Visa, Mastercard, American Express, and more.

Question 5

Is my payment information secure?

Accepted Answer

Yes! We use Stripe for payment processing, which is PCI-DSS compliant. Your card details are never stored on our servers.

Question 6

Can I get a refund?

Accepted Answer

Refund policies are set by each club running the competition. Generally, refunds are not available once a competition has started. Contact the club directly for refund requests.

Question 7

What is a buyback?

Accepted Answer

Some competitions offer a buyback option - a second chance to re-enter after being eliminated. If enabled, you can pay a buyback fee to continue playing. This is only available up to a certain round specified by the club.

Question 8

What happens if my match is postponed?

Accepted Answer

If a match is postponed, your selection remains valid. When the match is eventually played, the result will count towards your entry. You stay in the competition until the rescheduled match is completed.

Question 9

How quickly are results updated?

Accepted Answer

Results are typically processed within a few hours after matches complete. The leaderboard updates automatically once results are confirmed.

Question 10

What if there are multiple winners?

Accepted Answer

If more than one player survives until the end, or if all remaining players are eliminated in the same round, the prize is shared equally. (Our World Cup 2026 competitions used goals scored and goal difference as an extra tie-break — that rule doesn't apply to Premier League competitions.)

Question 11

Can I enter the same competition multiple times?

Accepted Answer

This depends on the club's rules. Some competitions allow multiple entries per person, while others limit it to one entry. Check with the specific competition.

Question 12

I forgot my password. How do I reset it?

Accepted Answer

Click 'Sign In' then 'Forgot password?' Enter your email address and we'll send you a reset link. The link expires after 1 hour.

Question 13

How do I update my email preferences?

Accepted Answer

Sign in to your dashboard and scroll to 'Email Preferences'. You can toggle marketing emails on or off at any time.

Question 14

I didn't receive my confirmation email. What should I do?

Accepted Answer

First, check your spam/junk folder. If it's not there, verify the email address you used was correct. You can also sign in to your dashboard to verify your entry status. If issues persist, contact us.

Question 15

How do I contact support?

Accepted Answer

Visit our Contact page for support options. For competition-specific questions, we recommend contacting the club running the competition directly.

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